Refund policy

 

Thank you for shopping at Plastimelt. We want you to be completely satisfied with your purchase. Please review our refund and return policy below.

1. Return Window You have 30 days to return an item from the date you received it. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Eligibility To complete your return, we require a receipt or proof of purchase. Please ensure the item is in its original, brand-new condition.

3. How to Start a Return Please contact us at hzvsshj.ahagag@gmail.com with your order number and the reason for your return. Our support team will guide you through the next steps.

4. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5-10 business days).

5. Shipping Costs

• If the return is due to a product defect or an error on our part, we will cover the return shipping costs.

• If the return is due to personal reasons (e.g., changed your mind, wrong size/color choice), the customer is responsible for paying the return shipping costs.

6. Contact Us If you have any questions regarding your return, please feel free to reach out to our customer service team:

• Email: hzvsshj.ahagag@gmail.com